Norton SystemWorks 2004
Editors' rating
Good
6.3
out of 10
- The good: A strong set of user-configurable options; easy-to-navigate interface.
- The bad: Can be hard to install; expensive technical support.
- The bottom line: Norton SystemWorks 2004 is a fine set of useful hard drive utilities, but advanced users will want Iolo Technologies' System Mechanic instead.
- Reviewed by:
- Barry Brenesal
- Review date: 12/12/03
Service and support of Norton SystemWorks 2004
Installation and interface: 5 Features: 8 Service and support: 6 Phone support for SystemWorks remains excessively expensive: $29.95 per call or $2.95 per minute. As there's no weekend phone technical support, you'll have to plan all of your technical problems to occur between 5 a.m. and 6 p.m. PT, Monday through Friday. The online support is a little better: Symantec's support Web site supplies a host of free information about current viruses. Still, we think Symantec could afford to provide better support for its products.
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